Return & Refund Policy

We hope you are delighted with your item(s). If not, we are happy to offer an exchange or refund, provided the item(s) are unworn, unused and returned in their original packaging within the following timeframes from the invoice date.

United Kingdom: 14 days

Europe: 21 days

Rest of the World: 28 days

Please note, we cannot accept returns for garments that have been worn or used, or that smell of perfume, smoke or cooking.

Personalised & Embroidered Items

Please choose your personalisation carefully before placing your order.

Embroidered and personalised items are non-refundable unless there has been an error with your order or the item is faulty.

If we have made a mistake with your embroidery or your item arrives faulty or damaged, please contact us and we will be happy to help.

How to Make a Return

Please contact info@rosiesugden.com before returning your order.

Once your return has been approved, we will provide details of where to send your item.

Items should be returned unworn, unused and in their original packaging.

Damaged, Faulty or Incorrect Orders

Please check your order when it arrives.

If your item is faulty or damaged, or you have received the wrong item, please contact us as soon as possible so we can resolve this for you.

Refunds

Once your return has been received and checked, we will confirm that your refund has been processed.

All refunds will be issued using the original payment method.

Please allow additional time for your bank or card provider to process the refund once it has been issued.